Shipping Information

At www.luotoy.com, we are committed to providing fast, reliable, and discreet shipping for all personal lifestyle products. Your privacy and satisfaction are our top priorities. We carefully pack every item and partner with trusted logistics providers to make sure your order arrives safely and securely.

Free Delivery & Cash on Delivery (COD)

We offer Free Delivery right to your door, and support Cash on Delivery (COD) in eligible regions*. You can inspect the package and product condition before payment, giving you peace of mind with every order. All shipments are sent in plain, discreet packaging with no sensitive product information displayed to protect your privacy.

(*COD availability depends on carrier and local regulations.)

Shipping Partners We Use

For deliveries in the United Arab Emirates (UAE) and internationally, we work with trusted logistics partners including:

• Aramex – A leading Middle East logistics company with strong regional coverage and e‑commerce delivery services.

• DHL Express – A global express carrier with fast international delivery and advanced tracking support.

• FedEx UAE – International courier with reliable global network and customs clearance services.

• Emirates Post – UAE’s national postal operator offering domestic and international delivery solutions.

• Other local and regional partners may also be used to support last‑mile delivery and specialized routes.

These carriers cover both UAE domestic delivery and cross‑border shipping, offering tracking, door‑to‑door service, and secure handling throughout transit.

Production & Delivery Timeline

Production Time:

• Most items are ready within 3–5 days depending on customization and materials.

• Custom orders may take longer, especially during major holidays.

Shipping Time:

• In‑Stock Items: Usually ship 1–2 business days after order confirmation.

• Custom Orders: Estimated delivery time varies by destination and carrier.

Delays can happen due to weather, customs inspections, local holidays, or other unforeseen events, but we will keep you updated every step of the way.

Tracking & Updates

Once your package is shipped, we will send you a tracking number via email or WhatsApp. You can use this number to follow your shipment’s progress with the carrier’s tracking system.

Tips for Smooth Delivery

• Inspect the package immediately upon delivery.

• If the outer box is damaged, take photos or videos before opening.

• For any delivery issues, such as missing or damaged items, contact us promptly so we can assist you in filing a claim and resolving the situation.

Contact & Support

If you have any questions about your shipment, carriers, or estimated delivery time, our customer support team is always here to help — just reach out via WhatsApp or email.